Sunday, 28 March 2010
DSP re-work for Elecraft K3
I'm really dissapointed in Elecraft's handling of a recent purchase. I was off work on January 1st and thought I'd purchase a new DSP board for my K3. I purchased the card with the knowledge that there would be a 4 week lead time. 2 weeks after my purchase some erudite questioning on the reflector revealed that the board I had purchased was going to be re-worked and not new as I had been led to believe. I emailed Elecraft 8 weeks after purchase to find out what was happening and they said the delay wasn't their fault as they were waiting for returned boards. I reminded Elecraft that I hadn't bought a re-worked board so any excuses about waiting for returns wasn't valid. I asked for a new board if they couldn't honour the initial deal. I got a very polite e-mail back of the "no-can-do" variety and I am still waiting for my DSP board 12 weeks later. Very, very poor sales and marketing from a company with very good products.